Administrative Customer Support
$9.00 per hour, 20-30 hours per week, Monday through Friday
Rouse Consulting Group, Inc. is currently seeking a part time Administrative Customer Support candidate to work as a key member of its support team.
DUTIES AND RESPONSIBILITIES:
•Provide initial phone based support for PC/laptop, network, and remote users. Requires an ability to listen closely and clearly identify the clients’ issues and needs as to correctly document in our ticketing system.
•Assemble marketing packets.
•Receive deliveries, verify against packing slips, document item receipt in service tickets, and stage in workroom.
•Update and maintain hardware, software, and warranty configuration database.
• Contribute content to internal process enhancements, client documentation, and the Information Systems knowledge base.
•Work diligently to make every client satisfied with the level of IT support.
•Responsible for other duties as assigned.
EDUCATION AND EXPERIENCE:
•Exceptional phone skills, written skills, and customer service a must.
•Knowledgeable in Microsoft Windows Operating System and Office products.
•Strong work ethic and willingness to be trained.
•Able to accept direction from others.
•Positive attitude with strong desire to assist people.
•Eagerness to learn new products.
•Organized individual skilled in working independently, multi-tasking, prioritizing projects, and meeting deadlines.
•Longevity with previous employers.
•Previous administrative experience preferred.
If you are interested in applying for a position with Rouse Consulting Group, please send your resume in Word format with salary requirements to hr@go2rcg.com. Please identify the position for which you are applying.